Terms and conditions for gift vouchers

1. General

These Terms and Conditions apply to HanfHouse Gift Vouchers purchased on www.hanfhaus.de. By purchasing a HanfHaus Gift Voucher, you accept these Terms and Conditions ("Terms and Conditions"). HanfHaus reserves the right to change, terminate or reinterpret these Terms and Conditions without notice. The current version of the Terms and Conditions will always be published on www.hanfhaus.de.

HanfHaus gift vouchers can be redeemed online at www.hanfhaus.de and at the HanfHaus Outlet, Münsterstr. 336, 40470 Düsseldorf. The redemption of the value takes place against goods. A payout or transfer to another gift voucher is not possible. Furthermore, no interest will be paid on the amount. To redeem the gift voucher, the value of the order must be at least equal to the value of the gift voucher. Only one gift voucher code can be redeemed per order.If the HanfHaus gift voucher is not enough to pay for your online purchase in full, you can complete the purchase with another payment method. Learn more about this in the "Payment" section at www.hanfhaus.de.

2. Payment

When you order HanfHaus gift vouchers online, the order and payment are processed by Hempro Int. GmbH. The shipping will also be done by Hempro Int. GmbH via e-mail. 

3. Dispatch

You will receive the HanfHaus gift voucher within one business day by e-mail. The HanfHouse gift voucher will be sent to the selected e-mail address of the recipient.

When ordering a HanfHaus gift voucher, a correct email address must be provided for shipping. 

4. Validity

HanfHaus gift vouchers are valid for three years from the date of purchase. After the expiry date, the HanfHaus gift voucher cannot be used for purchases, nor can the remaining value be refunded.

5. Return

If you have used two different payment methods for your order, you will first receive a refund via your second payment method. For example, if you paid for your order with a gift voucher and pre-payment, then the refundable amount will be credited to your current account first. If the value of the returned items is higher than the amount you paid in advance, the remainder will be refunded to you in the form of a gift voucher.

We will send you the gift voucher after the items have been returned. 

HanfHaus gift vouchers cannot be exchanged for cash.

6. Right of revocation

According to the mail order regulations there is a revocation period of 30 days (starting from the day of delivery). Within this period you can cancel the order of the HanfHaus gift voucher purchased online and receive a full refund.

You have the right to cancel this contract within fourteen days without giving any reason. 

7. Limited liability

HanfHaus cannot be held liable for HanfHaus Gift Vouchers that are lost or stolen, inactivated or damaged after activation. Treat the HanfHaus gift vouchers like cash.

8. Privacy policy

Hempro Int. GmbH is the responsible party for all personal information you provide to HanfHaus. The HanfHaus privacy policy describes how your personal data is processed and protected. You can find the complete privacy policy here.

9. Customer service 

You can reach our customer service Mo. to Fr. from 09:00 to 15:00 under the telephone number: +49 (0)211 6999 056-10, by e-mail service@hempro.com or via our contact form.

10. Information about the company

Hempro International GmbH
Münsterstr. 336
40470 Düsseldorf
Managing Director: Daniel Kruse, Rebecca Kruse
Commercial Register: Duesseldorf Local Court, HRB 60066
Sales tax identification number(s): DE317099303