General terms and conditions
HanfHaus Online Shop
Hempro International GmbH
Düsseldorf District Court, Commercial Registry: HRB60066
VAT ID: DE317099303
Managing Directors: Daniel Kruse, Rebecca Kruse
The following Terms and Conditions apply to all orders placed via our online shop. Our online shop is for consumers only.
2. Contractual partner, formation of contract, options for corrections
3. Contract language, saving of the contract text
The language(s) available for concluding the contract: German, English
We save the text of the contract and forward the order data and our Terms and Conditions to you on a durable medium. For security reasons, the text of the contract cannot be accessed via the internet.
4. Delivery conditionsDelivery costs may apply to the product prices displayed. Further information on delivery costs, if applicable, are explained within individual product offers.
The following payment methods are basically available in our online shop:
If you select advance payment we provide you with our bank details in a separate e-mail and deliver the goods on receipt of funds.
In order to pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), you must be registered with PayPal, legitimise yourself with your access data and confirm the payment instruction. The payment transaction will be processed by PayPal after shipping the goods. You will receive further information during the ordering process.
PayPal may offer registered PayPal customers further payment modalities in the customer account selected according to its own criteria. However, we have no influence on the offering of these modalities; further individually offered payment modalities affect your legal relationship with PayPal. You can find more information on this in your PayPal account.
SOFORT by Klarna
In order to pay the invoice amount via the payment service provider Sofort GmbH, Theresienhöhe 12, 80339 Munich, Germany, you must have a bank account activated for online banking, identify yourself accordingly and confirm the payment instruction. Your account will be charged immediately after placing the order. You will receive further instructions in the ordering process.
In cooperation with the payment service provider Klarna Bank AB (publ.), Sveavägen 46, 111 34 Stockholm, Sweden ("Klarna") we offer you the following payment options. Payment via Klarna is only available to consumers. Unless otherwise specified below, payment via Klarna requires a successful address and credit check and is made directly to Klarna. Further information is provided with the respective payment option and in the ordering process.
Purchase on account via Klarna
The invoice amount is due 14 days after shipping the goods and receipt of the invoice.
Direct debiting via Klarna PayNow
You grant Klarna a SEPA direct debit mandate. Klarna will inform you about the date of charging your account (so-called prenotification). The account will be charged after the goods have been sent out.
Credit card or SEPA direct debit payment with Secupay
Where credit card or SEPA direct debit is the selected method of payment, the invoice amount is due immediately with the conclusion of the agreement.
The credit card or SEPA direct debit method of payment requires a successful credit check carried out by secupay AG, Goethestrasse 6, 01896 Pulsnitz, Germany (www.secupay.ag).
If the customer is permitted to make the credit card or SEPA direct debit payment following a credit check, the payment is processed in cooperation with secupay AG, to which the vendor assigns its payment claim.
secupay AG collects the invoice amount from the customer’s credit card or SEPA direct debit account.
The credit card or SEPA direct debit account is debited immediately after the customer’s order in the online shop has been dispatched.
Where credit card or SEPA direct debit payment with secupay AG is the selected method of payment, the vendor is still responsible for general customer enquiries relating to, for example, the goods, delivery time, dispatching, returns, complaints, declarations of cancellation, cancellation notices or credit items.
6. Retention of title
The goods shall remain our property until full payment is made.
7. Damage during delivery
If the goods are delivered with obvious damage caused during delivery, please report the defect to the carrier and notify us without delay. Failure to make a complaint or to make contact does not in any way affect your legal rights or the enforcement of such rights, notably your warranty rights. However, in doing so you help us to assert our own claims against the carrier or transport insurer.
8. Warranty and guarantees
8.1 Liability for defects
We are under a legal duty to supply products that are in conformity with this contract.
The statutory guarantee provisions (liability for defects) shall apply. With respect to consumers, statutory warranty rights governed by the law of the country where the consumer has his habitual residence shall apply. Information on any additional guarantees and their precise conditions that may apply can be found next to the product and on specific information pages in the shop, if applicable. Complaints can be submitted by consumers and businesses to our contact details given in the supplier identification.
When you exercise your warranty rights and we deem it necessary to receive the goods back in order to examine your complaint, you must send back the goods at our cost to the address provided for this purpose. We are committed to respond to any complaint immediately, but no later than within 14 days of its submission.
8.2 Guarantees and customer service
Information on any additional guarantees that may apply and their exact conditions can be found with the product and on special information pages in the online shop.
We shall in any case be liable without limitation for claims due to damages that have been caused by us, our legal representatives or legal agents
Except these cases, our civil law liability is limited to the foreseeable and direct damages at the time of contract conclusion.
10. Code of conduct
We have submitted to the following codes of conduct:
Trusted Shops (https://www.trustedshops.com/tsdocument/TS_QUALITY_CRITERIA_en.pdf)
11. Online dispute resolution
The European Commission provides a platform for online dispute resolutions (ODR) which can be accessed at https://ec.europa.eu/consumers/odr/. In order to settle disputes arising from a contractual relationship with a consumer or from whether such a contractual relationship exists at all, we will participate in dispute settlement proceedings before a consumer dispute resolution body. Consumers can contact their national European Consumer Centre in this regard. The respective contact details of the individual ECCs can be found at https://www.evz.de/en/alternative-dispute-resolution/adr-in-europe/.
Instructions on cancellation
Right to cancel
You have the right to cancel this contract within thirty days without giving any reason. The cancellation period will expire after thirty days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right to cancel, you must inform us (Hempro International GmbH, Münsterstr. 336, 40470 Düsseldorf, Deutschland, firstname.lastname@example.org, Phone: 49 211 699 90 56 10 of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or an e-mail). You may use the attached model cancellation form, but it is not obligatory.
You can also electronically fill in and submit the model cancellation form or any other clear statement on our website https://hanfhaus.de/widerruf.php/en. If you use this option, we will communicate to you an acknowledgement of receipt of such a cancellation on a durable medium (e.g. by e-mail) without delay.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
The right to cancel does not exist for the following contracts:
Model cancellation form
If you wish to cancel the contract, please fill in this form and return it to us.
Hempro International GmbH
Tel.: +49 211 699 90 56 10
Fax: +49 211 699 90 56 18
I / We[*] hereby give notice that I /We[*] cancel my/our [*] contract of sale of the following goods:_______________________________________________
Ordered on ___________________ (*)/received on _______________________(*)
Name of consumer(s) ______________________________________
Address of consumer(s)
Date Signature of consumer(s) (only if this for is notified on paper)
(*) Delete as appropriate
Derogating return cost rules for Germany
We shall bear the direct costs of returning the goods if the return is within Germany.
Return shipping labels
Without prejudice to your statutory rights, we will provide you with free return shipping labels for returns within Germany. The return shipping label is included in your delivery.