General terms and conditions
HanfHaus Online Shop
Hempro International GmbH & Co. KG, Muensterstrasse 336, 40470 Düsseldorf, Germany
Düsseldorf District Court, Commercial Registry: HRA15708, VAT ID: DE815035789
Personally liable partner: Hempro Verwaltungs GmbH
Düsseldorf District Court, Commercial Registry: HRB60066, Managing Director: Daniel Kruse
The following T&Cs apply to all orders placed via our online shop.
2. Contractual partner, formation of contract
The purchase contract is concluded with Hempro International GmbH & Co. KG.
The display of products within the online shop constitutes a binding offer on our part to enter into a contract vis-à-vis the items. You may place our products in your basket without obligation and amend your entries at any time prior to submitting a binding order by using the correction facilities that are provided for this purpose and explained during the ordering process. The contract is formed by clicking on the order button which indicates your acceptance of our offer concerning the goods contained in your basket. Once you have sent your order you will immediately receive a confirmation via e-mail.
3. Contract language, saving of the contract text
The languages available for concluding the contract are German and English.
We save the text of the contract and forward the order data and our T&Cs to you by e-mail. You may also view the text of the contract in our customer login area.
4. Delivery conditions
Minimum order value / Delivery costs within Germany
The minimum order value is 15.00 euro. Delivery within Germany costs 6.50 euro. We provide free delivery within Germany for all online orders of 40.00 euro or over. We can make partial deliveries upon request, the costs of which shall be borne by you.
Foreign deliveries / Delivery costs outside Germany
Foreign deliveries to countries outside the European Union are only made against payment by credit card. For payments from foreign (i.e. non-German) bank institutes, please be advised that all costs and charges relating to the credit transfers shall be borne by you.
The delivery costs are calculated according to weight. A table showing the delivery areas and the respective costs can be found by clicking this link: Delivery Costs.
Deliveries to countries outside the EU may incur additional customs duties, taxes and charges that are not paid by us or that are not invoiced by us. These will be invoiced to you in addition by the transport company.
We only dispatch goods en route; pick up by the customer is not possible.
The following payment methods are basically available in our online shop:
Cash on delivery
You will directly pay the purchase price with the deliverer. No additional costs will apply.
Purchase on account via Klarna
In cooperation with Klarna AB (www.klarna.de), Sveavägen 46, Stockholm, Sweden, we offer you purchase on account as a payment option. Please note that Klarna invoice is only available to consumers and that payment must be made to Klarna. When buying on account with Klarna you always receive the goods first and you always have a period of 14 days for payment. The complete terms and conditions for the purchase on account can be found here: https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_de/invoice?fee=0.
Credit card or SEPA direct debit payment with Secupay
Where credit card or SEPA direct debit is the selected method of payment, the invoice amount is due immediately with the conclusion of the agreement.
The credit card or SEPA direct debit method of payment requires a successful credit check carried out by secupay AG, Goethestrasse 6, 01896 Pulsnitz, Germany (www.secupay.ag).
If the customer is permitted to make the credit card or SEPA direct debit payment following a credit check, the payment is processed in cooperation with secupay AG, to which the vendor assigns its payment claim.
secupay AG collects the invoice amount from the customer’s credit card or SEPA direct debit account.
The credit card or SEPA direct debit account is debited immediately after the customer’s order in the online shop has been dispatched.
Where credit card or SEPA direct debit payment with secupay AG is the selected method of payment, the vendor is still responsible for general customer enquiries relating to, for example, the goods, delivery time, dispatching, returns, complaints, declarations of cancellation, cancellation notices or credit items.
6. Retention of title
The goods shall remain our property until full payment is made.
7. Damage during delivery
If the goods are delivered with obvious damage caused during delivery, please report the defect to the carrier and notify us without delay. Failure to make a complaint or to make contact does not in any way affect your legal rights or the enforcement of such rights, notably your warranty rights. However, in doing so you help us to assert our own claims against the carrier or transport insurer.
8. Warranty and guarantees
We are under a legal duty to supply products that are in conformity with this contract.
For consumers, statutory warranty rights governed by the law of the country where the consumer has his habitual residence apply. Information on any additional guarantees and their precise conditions that may apply can be found next to the product and on specific information pages in the shop, if applicable.
We shall in any case be liable without limitation for claims due to damages that have been caused by us, our legal representatives or legal agents
Except these cases, our civil law liability is limited to the foreseeable and direct damages at the time of contract conclusion.
10. Code of conduct
We have submitted to the following codes of conduct:
Trusted Shops Qualitätskriterien
11. Online dispute resolution
The European Commission provides a platform for online dispute resolutions (ODR) which can be accessed at https://ec.europa.eu/consumers/odr/.
We are ready to participate in extra-judicial dispute settlement proceedings before a consumer dispute resolution body.
Instructions on cancellation
Right to cancel
You have the right to cancel this contract within 14 days without giving any reason.
The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
To exercise the right to cancel, you must inform us
Hempro International GmbH & Co. KG
Tel.: +49 211 699 90 56 10
Fax: +49 211 699 90 56 18
of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory.
You can also electronically fill in and submit the model cancellation form or any other clear statement on our website https://hanfhaus.de/widerruf_form.php/en. If you use this option, we will communicate to you an acknowledgement of receipt of such a cancellation on a durable medium (e.g. by e-mail) without delay.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
The right to cancel does not exist for the following contracts:
Model cancellation form
Hempro International GmbH & Co. KG
Tel.: +49 211 699 90 56 10
Fax: +49 211 699 90 56 18
I / We[*] hereby give notice that I /We[*] cancel my/our [*] contract of sale of the following goods
Ordered on [*] / ___________________ (*)received on [*] _______________________(*)
Name of consumer(s)______________________________________
Address of consumer(s)
Signature of consumer(s) (only if this for is notified on paper).
[*] Delete as appropriate