Terms & Conditions

General terms and conditions

HanfHaus Online Shop
Hempro International GmbH, Muensterstrasse 336
40470 Düsseldorf

Düsseldorf District Court, Commercial Registry: HRB60066
VAT ID: DE317099303
Managing Directors: Daniel Kruse, Rebecca Kruse

1. Scope

The following T&Cs apply to all orders placed via our online shop.

2. Contractual partner, formation of contract

The purchase contract is concluded with Hempro International GmbH.

The display of products within the online shop constitutes a binding offer on our part to enter into a contract vis-à-vis the items. You may place our products in your basket without obligation and amend your entries at any time prior to submitting a binding order by using the correction facilities that are provided for this purpose and explained during the ordering process. The contract is formed by clicking on the order button which indicates your acceptance of our offer concerning the goods contained in your basket. Once you have sent your order you will immediately receive a confirmation via e-mail.

3. Contract language, saving of the contract text
The languages available for concluding the contract are German and English. 
We save the text of the contract and forward the order data and our T&Cs to you by e-mail. You may also view the text of the contract in our customer login area.

4. Delivery conditions

Minimum order value / Delivery costs within Germany

The minimum order value is 15.00 euro. Delivery within Germany costs 6.50 euro. We provide free delivery within Germany for all online orders of 40.00 euro or over. We can make partial deliveries upon request, the costs of which shall be borne by you.

Foreign deliveries / Delivery costs outside Germany

Foreign deliveries to countries outside the European Union are only made against payment by credit card. For payments from foreign (i.e. non-German) bank institutes, please be advised that all costs and charges relating to the credit transfers shall be borne by you.

The delivery costs are calculated according to weight. A table showing the delivery areas and the respective costs can be found by clicking this link: Delivery Costs.

Deliveries to countries outside the EU may incur additional customs duties, taxes and charges that are not paid by us or that are not invoiced by us. These will be invoiced to you in addition by the transport company.

We only dispatch goods en route; pick up by the customer is not possible.

5. Payment

The following payment methods are basically available in our online shop:


During the ordering process you will be forwarded to PayPal's online website. To pay the invoice amount via PayPal, you must be registered there or register first, identify yourself with your access data and confirm the payment instructions to us. After submitting your order in the shop we instruct PayPal to initiate the payment transaction.
Directly after shipping the good the payment transaction is carried out automatically by PayPal. You will receive additional information during the ordering process.

Purchase on account via Klarna

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment method. Payment is to be made to Klarna.

  • Pay in [14] days: The payment period is 14 days from shipment of the goods or tickets/ availability date of the service. You can find the complete terms and conditions for the markets where this payment method is available here: Germany

The payment methods Pay in [14] days and Slice It are only available in case of a positive credit assessment. For this purpose, during the order process and handling of your purchase, we forward your data for an address and credit check to Klarna. We can only offer you the payment methods available based on the result of the credit check. General information about Klarna and the user terms per country can be found on klarna.com . Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

Credit card or SEPA direct debit payment with Secupay

Where credit card or SEPA direct debit is the selected method of payment, the invoice amount is due immediately with the conclusion of the agreement.

The credit card or SEPA direct debit method of payment requires a successful credit check carried out by secupay AG, Goethestrasse 6, 01896 Pulsnitz, Germany (www.secupay.ag).

If the customer is permitted to make the credit card or SEPA direct debit payment following a credit check, the payment is processed in cooperation with secupay AG, to which the vendor assigns its payment claim.

secupay AG collects the invoice amount from the customer’s credit card or SEPA direct debit account.

The credit card  or SEPA direct debit account is debited immediately after the customer’s order in the online shop has been dispatched.

Where credit card or SEPA direct debit payment with secupay AG is the selected method of payment, the vendor is still responsible for general customer enquiries relating to, for example, the goods, delivery time, dispatching, returns, complaints, declarations of cancellation, cancellation notices or credit items.

6. Retention of title

The goods shall remain our property until full payment is made.

7. Damage during delivery

If the goods are delivered with obvious damage caused during delivery, please report the defect to the carrier and notify us without delay. Failure to make a complaint or to make contact does not in any way affect your legal rights or the enforcement of such rights, notably your warranty rights. However, in doing so you help us to assert our own claims against the carrier or transport insurer.

8. Warranty and guarantees

We are under a legal duty to supply products that are in conformity with this contract.
For consumers, statutory warranty rights governed by the law of the country where the consumer has his habitual residence apply. Information on any additional guarantees and their precise conditions that may apply can be found next to the product and on specific information pages in the shop, if applicable.

9. Liability

We shall in any case be liable without limitation for claims due to damages that have been caused by us, our legal representatives or legal agents

  • for injury to life, limb or health
  • for deliberate or grossly negligent breach of duty
  • for guarantee commitments, where agreed
  • towards consumer.

Except these cases, our civil law liability is limited to the foreseeable and direct damages at the time of contract conclusion.

10. Code of conduct

We have submitted to the following codes of conduct:
Trusted Shops Qualitätskriterien
http://www.trustedshops.com/tsdocument/ TS_QUALITY_CRITERIA_de.pdf

11. Online dispute resolution
The European Commission provides a platform for online dispute resolutions (ODR) which can be accessed at https://ec.europa.eu/consumers/odr/
We are ready to participate in extra-judicial dispute settlement proceedings before a consumer dispute resolution body. 

Instructions on cancellation

Right to cancel

You have the right to cancel this contract within 14 days without giving any reason.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right to cancel, you must inform us

Hempro International GmbH
Münsterstr. 336
40470 Düsseldorf
Tel.:  +49 211 699 90 56 10
Fax:  +49 211 699 90 56 18
E-Mail: service@hempro.com

of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory.

You can also electronically fill in and submit the model cancellation form or any other clear statement on our website https://hanfhaus.de/widerruf_form.php/en. If you use this option, we will communicate to you an acknowledgement of receipt of such a cancellation on a durable medium (e.g. by e-mail) without delay.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

The right to cancel does not exist for the following contracts:

  • Contracts for the supply of goods that are made to the consumer’s specifications, i.e. non- prefabricated goods made on the basis of an individual choice of or decision by the consumer or are clearly personalized.
  • Contracts for the supply of goods which are liable to deteriorate or expire rapidly.
  • Contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • Contracts for the supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.
  • Contracts for the supply of sealed audio or sealed video recordings or sealed computer software which were unsealed after delivery.

Model cancellation form

If you wish to cancel the contract, please fill in this form and return it to us.

Hempro International GmbH
Münsterstr. 336
40470 Düsseldorf
Tel.: +49 211 699 90 56 10
Fax: +49 211 699 90 56 18
E-Mail: service@hempro.com

I / We[*] hereby give notice that I /We[*] cancel my/our [*] contract of sale of the following goods:


Ordered on ___________________ (*)/received on _______________________(*)

Name of consumer(s) ______________________________________
Address of consumer(s)

_________ _____________________________________________________

Date Signature of consumer(s) (only if this for is notified on paper)


(*) Delete as appropriate